Garuda Indonesia Gallery

Ada di lantai 5 senayan city. Servisnya oke. Informatif dan ramah walaupun datang sudah jam 5 lewat alias sudah mau tutup.

Friendly staffs, large space office in Jakarta located in the middle of the city. Recommend it

I arrived today and was served by the staff. Indira lacks knowledge and is very unhelpful, a waste of time, I'm far away

Untuk pengurusan surat pengganti boarding pass memerlukan waktu 1 bulan dikenakan biaya 50 rb dan harus ada surat dari instansi terkait jika untuk keperluan klaim kantor, tidak bisa by online harus ke ktr cabang terdekat sangat ribet

Nice ticket office inside the mall, very helpful staff & easy to access. Keep maintaining the service.

Not all staffs were helpful & there was at least a staff who was not as supportive as the other one, so I even had to come back there twice because she was not informative & did not cater my request in single visit.

Riana is one of the best officers here. I have been handled by Riana so many times and she deserves to be “the best Employee of the year. ”

Basically The GA gallery in Sency needs more staffs here.

Visit this place karena ada hal yang harus di urus. Dan setelah kontak ke Garuda indonesia dimana lokasi Garuda office terdekat. Akhirnya saya memutuskan untuk kesini

Ini lokasinya di Lantai 6 Mall Senayan City yaa.

Saat kesini, lumayan banyak juga pengunjungnya

Saran.klau bisa di depan atw dkt pengambilan no antrian ditempatkan petugas utk menyambut pelanggan spy merasa di service dgn baik (contoh: selamat siang bp/ibu ada yg bisa kami bantu?). Masa sekelas Garuda Indonesia pelayanan ke pelanggan kurang memuaskan.pelanggan ambil no sendiri dan tidak ada yg mengarahkan kedalam.thx

Rajin rajin deh dateng ke sini kalau mau plan a trip, kadang mereka suka punya harga harga promo yang ga terpublished.

Customer service ramah, suasana nya santai, tempat nya luas dan sejuk. Buka mulai jam 11 wib di lt. 6

Pelayanan nya baik dan selalu memuaskan, tiap naek pesawat pasti pilihan nya selalu Garuda Indonesia.

Saat awal Maret 2021 kesini, counter Layanan Platinum atau Executive tutup.hanya buka 2 counter saja yang pelayani calon penumpang. Saat itu, ada 5 penumpang. Walaupun begitu, butuh 40 menit untuk dilayani.

Very nice and comfy place. Located inside senayan city mall sixth floor. Can get a bit crowded sometimes but the service is fast and the staff are very helpL

Tempat bersih, well organize, pelayanan cepat, karena sedang pandemi jadi customer service nya cmn 2 yg sedang tugas.

Lokasinya di senayan city mall lantai 5, gw klo ngurus Garuda selalu kesini soalnya bisa sekalian shopping
Klo weekend jam 6 sore udah close ya gaes

Karyawannya ramah2 n baik2 dlm melayani pelanggan dan memberikan informasi yg jelas2 pokoknya pelayanannya memuaskan

Di sini anda bisa melakukan urusan yang terkait dengan penerbangan Garuda serta mengurus hal yang terkait dengan keanggotaan anda di GFF. Lokasi di lantai 6 Senayan City.dimana tempatnya cukup representatif serta pelayanan yang prima dari staf Garuda Indonesia.

Pelayanannya menurun, terutama di lounge Platinum, biasanya klu kita naik pesawat pagi ada omelet.
Skrg sdh tidak ada.

Klu mau makan. Kita harus Mengambil makanan Ke lounge yg di sebelah, terlalu jauh.

Well as a business class client, and waiting more than 40 minutes, NO there is no other passenger in front of me. My no A011 and A010 has left for a while now.so my assumptions is that just because you are a business class passenger you are not priotise.

Good service, comfy lounge. You can buy ticket, do some complain and also redeem your GFF here.

Pelayanan customer servicenya sbnrnya oke. Cuma kurangnya, tdk sedia materai. Pdhl utk mengurus kehilangan boarding pass ternyata butuh surat bermaterai. Untung tny ke bank BCA disebelahnya, mrk msh baik mw jual materainya. Coba klo tdk mau jual, bisa2 kami kerepotan hrs nyari materai dmn. Bintang 3 bwt garuda gallery, 2 bintangnya utk BCA krn lbh prepare.

Tempat andalan untuk mengurusi problema pertiketan Garuda Indonesia.
Pelayanan cukup cepat dan ramah. Sambil menunggu antrian bisa liat ke jendela dengan pemandangan lapangan golf senayan dan skyline Jakarta. Adem

Pelayanan Ekonomi class suka dilewati panggilan bisnis class bisa 4-5 nomor antrian, not fair. Kadang yang ambil antrian bisnis class Tidak selalu urusan bisnis class, hanya mereka sdh tahu CARA dapat antrian lebih cepat saja, celah nya sdh diketahui. System Antrian perlu di pelajari lagi

Good service bit too slow too my liking. And really ridiculous procedures. If they made a mistake on your name you better insist on your ticket being changed immediately, otherwise you'll have to go back there and have it changed. They won't let you change your name over the phone if you create a booking over at their office, if for whatever reason you are doing it there, i.e. Redeeming your points.

Sering banget kesini ngurusin tiket~ over all kalau kesini pake surat tugas instansi bisa diskon 20% dan kalao yang lansia bisa dapet potongan harga lebih banyak lagi!

I’d come here if I had to change a flight, if there’s an issue purchasing tickets online or your internet connection at home/hotel sucks. Otherwise, don’t bother coming here because they’re slow. It was honestly a frustrating process for such a seemingly simple purchase transaction.

Service quality has declined since it moved from previous location at a lower floor of Senayan City Mall. (Compared to its previous location) It is now less-spacious, less-comfortable and staff members are less-responsive. Even the Platinum lounge has one unattended desk.

Pertama kali kesini dan pertama kali mencoba datang langsung ke kantor garuda untuk penukaran poin. Begitu sampai tempatnya rame. Datang telat, antrian sudah panjang, jadi kalau kesini mending datang pagi kalau memang terburu-buru. Pelayanan ambil nomor antrian ramah, begitu juga dengan pelayanan di bagian customer nya. Akan ada perbedaan antrian antara untuk member silver dan gold dengan platinum tapi itu tidak membedakan cara mereka memberikan pelayanan untuk pelanggan, hanya beda ruangan saja.

Waiting time is extremely long. We've been here since 2 hrs ago and still 6 in the line. There are 6 counters but only 3 counters are opened. One of the counter was left unattended for around 30 minutes leaving only 2 counters available. The problem we can't change our ticket date by phone and has to come to Garuda office for date change and payment. It would be much time efficient if Garuda could improve this service over the phone. It saves our time and they don't have to spend extra expense to rent such a big lounge with minimum service. We spent 2,5 hrs for our turn to be called. Spent another 30 minutes at the counter. All together 3 hrs to change the date of my flight including executing payment. Feeling exhausted. The staff is very friendly though.