Grand Mutiara Hotel Berastagi

A very unpleasant experience!
A representative hotel that was certainly many years ago (60s/70s).
Now very run down, unkempt (see pictures) and uncomfortable.
Either there is no money or no interest, but the hotel is in urgent need of an overhaul, including renovation.
Service and cleanliness: Below average
You don't even seem to bother to clean the calcified windows in the shower,
The credit card handhelds do not work with NFC
Amex is not accepted. It's embarrassing for a supposed 5 star hotel. Nobody seems to be able to control the latter, as only 2-3 stars would be realistic.
The facade and balcony lights are on all night long and there is no blackout curtain. This means the room is brightly lit all night long.
Location: Right on the arterial road (severe gradient) and if you know how often the horn is used in Indonesia, you can imagine how loud it is (the windows only have single panes). However, there are also rooms facing the park!

Nice garden. No hairdryer in the room, but there is a pressure cooker to make coffee or tea.

Hotelnya bagus banget
Pelayannya ramah semua dan murah senyum
Kamarnya bersih dan luas polll
Cocok bnget buat liburan bareng keluarga
Suasananya adem dan bikin betah
Harus kesni lagi sih
Thankyou

Very comfortable and clean hotel, friendly service and fast response, nice view, great food

Sangat meyenangkan suasana yg adem permandangan yg indah dan pelayanan yg memuaskan. Serta makanan yg berkelas. Membuat Liburan menjadi sempurna.

Hotel yang sangat nyaman untuk membawa anak2 berlibur di berastagi. Halaman yg luas sangat cocok untuk anak2 yang suka berlarian dan bermain. Pelayanan hotel juga sangat baik, kamarnya juga sangat nyaman. Saya juga menyukai buffet sarapannya.

Salah satu hotel terbaik di berastagi.
Kamar luas, taman luas. Cocok untuk perjalanan keluargadan bisnis.
Menu serapan standard nusantara.

Kamarnya berfungsi dengan baik, eh beneran lho. Air panas nyala, bathtube bisa di pake, trus ada shower room pula. Ada hotel lain di area sama, air panasnya hilang di pasar. Pilih kamar yg mengarah ke belakang, itu juara sore duduk di balkom. Kolam renang bisa di pake di weekday. Minus ini full tangga, jadi kalo bawa barang yg ringkes aja.

Nyaman, bersih dan ramah pelayanan. Masukan nya cuma buat wallpaper di kamar mandi, agar diperhatikan lg, sudah mulai terkelupas. Selebihnya sudah baik.

The outside looks deceptively nice.the inside is horrible! We booked 4 rooms and they were very very disappointing. 1) There's no elevator so the luggage has to be hand carried up/downstairs. Felt bad for people with wheelchairs. 2) no wifi 3) the rooms looked like they were quickly put together. We can see the ceilings still had areas of leakage and can smell the wet paint thinner. 4) the bathrooms had no hair dryers, disgustingly dirty flooring. You can hear the water running next door. 5) the walls are very thin so we can hear everyone talking up, down, and side rooms. We paid 700.000 per night and was thoroughly disappointed in the hotel. Nothing Grand about it all all. It should be named Fake Mutiara. I feel bad for all whom book this hotel for the number of stars.

Very spacious room enough for a family with two kids. Got bath tub inside. The swimming pool has a sliding dock for kids. The menus for breakfast is sufficient to choose, sorts of mini cakes and bread selection, fruits, salads, only it aged and need renovation to have a better value added.

Breakfast nya Sangat Kurang dengan harga room 1,4 jt, pelayanannya juga kurang, kamarnya Oke dan Ruang Terbukanya Keren

Stafnya tdk sopan, ketel airnya kotor, kolam berenang dibuka jam 11 dan tdk ada pemberitahuan sama sekali jd sgt tdk jelas, kamarnya hanya ada lampu tidur kuning dan tdk ada lampu putih jd kamarnya remang2, makanannya tdk enak, kuenya keras, buburnya bau gosong, dan menunya sgt sedikit, tidak ada wifi pdhl hotel bintang lima. Sekian

All place are smoking area! How come people smoking at the lobby? Your management should pay more attention to this issue!

Room bagus tapi tdk ada wifi dan view cukup indah dan taman yg tertata rapi tapi fasilitas olahraga ditaman masih kurang

Hotelnya luas bisa utk outbound, kamarnya bagus, bersih, pelayannya ramah, makanannya enak, tapi wifi tidak ada

Lokasi strategis, nyaman, aman, malamnya sangat dingin. Dianjurkan kalau bermalam agar bawa baju dingin

Bagus banget kamar nya luas, kolam nya besar, ada taman, ada tempat olahraga, brekfets nya jugak oke dan terutama bersih baget top

Resort dan Hotel yg indah dan nyaman serta udara pegunungan yg dingin terutama di malam hari, taman yg sgt indah serta dilengkapi kolam renang yg sgt bersih buat orang dewasa dan juga tersedia buat anak2, tarif kamar terjangkau, selamat berkunjung bersama teman ato keluarga menikmati liburan di Grand Mutiara Hotel Brastagi.

Kamar yg cukup luas. Tempat tidurnya jg besar dan nyaman. Kamar mandi besar, bathup & shower terpisah. Kami menginap di kamar yg menghadap kolam renang, memanjakan mata. Sarapan lumayan enak. Tp, resepsionis yg laki" saya rasa perlu lebih ramah kepada pengunjung. Selebihnya mantap.

Tempatnya bagus, asri, pemandangannya alam banget. Untuk fasilitas bagus. Kamar dan kamar mandinya bersih. Kolam berenang lumayan luaslah dan kolam berenangnya tipe2 mejorok ke bawak jadi semakin jauh jalan semakin dalam kolamnya dan terdapat seluncuran juga. Terdapat tempat fitness terbuka, untuk alatnya ga terlalu banyak tapi cukuplah untuk kita latihan pagi2. Tempatnya cocok untuk dijadikan spot foto karna nuansa alamnya kuat banget. Makanannya lumayanlah. Dan untuk fasilitas wi-fi hanya tersedia di lobby.

Tempat sangat nyaman, view bagus, ada garden, udara.sejuk banget.serasa di eropa.he.he.sangat cocok liburan bersama keluarga.
Kekurangan nya menu sarapan.kalau tamu tidak banyak.sarapan.terkesan apa adanya, pesan seperti di warung kopi.he.he.kalau bukan week end saya coba cari hotel lain aja deh.

The hotel has a large open field for outdoor activities and it also offers a beautiful scenery of Mount Sinabung in the background. It has large bedrooms (my room could be used for four persons), large and clean bathroom with hot shower available at 6 to 9 both AM an PM. The food was great; they really do make good soulfood, and the staffs were also very nice and friendly.